Categories are the basic groupings of your service offerings. Typically categories correlate to your municipality's department. Record Types are assigned to Categories.


To access a category, go to Settings > Categories & Record Types, and click on the Category name. In the Category section, you can:

  • Add new Record Types.
  • Access previously created Record Types.
  • Control who can submit records that are within that Category.
  • Publish the category, so that it's viewable from the Storefront.
  • Upload a cover photo for the Storefront.
  • Edit the content of the Category's Storefront page.


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