Yes, active steps can be skipped in a timeline. They can only be skipped by the user assigned to that step. To skip a step:
- Go to the Record page.
- Click on the step you'd like to skip.
- Click on Skip on the right side.
- Click Skip to confirm.
Once a step is skipped, it will have a grey arrow pointing down.
Please note: Steps that aren't active or complete can be delete. For instructions, please see: Can Steps in a Timeline Be Deleted?