Waiving Payments

Employee Users who are either Administrators or Record Type Administrators are able to waive payments. This option is not available to public users/applicants.

To waive a payment:

  1. Click on the Payment step in the Record's Timeline.
  2. Scroll down and click on the Waive Payment link (under the Pay button).
  3. Click Waive on the pop up that appears to confirm.

Please note: By waiving a payment, the applicant does not have to pay the amount due and the Payment step is skipped in the Timeline.

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