Employee Users who are either Administrators or Record Type Administrators are able to waive payments. This option is not available to public users/applicants.
To waive a payment:
- Click on the Payment step in the Record's Timeline.
- Scroll down and click on the Waive Payment link (under the Pay button).
- Click Waive on the pop up that appears to confirm.
Please note: By waiving a payment, the applicant does not have to pay the amount due and the Payment step is skipped in the Timeline.