When planning your training, you should take into account the following:
- The number of employees/users expected to use the system (to review applications, access reports, etc.)
- The amount of time available for a training (keeping in mind employee schedules)
- The employees tech-savviness and comfort with technology.
Below are several potential strategies for your user/employee training sessions:
Strategy: Community Project Manager meets with end users in a conference room setting to show the ViewPoint Cloud site and give a general overview of the set up. If possible, then users would access the system via laptops or tablets and practice creating records together.
Works Best With: Flexible practice for any community size, as long as the number of attendees of any one session is kept <10-15 users.
Strategy: Community Project Manager meets with end users 1:1, shows them the ViewPoint Cloud site and give a general overview of the set up and then talks them through the process of creating a permit or license while the end user navigates the system.
Works Best With: Smaller communities with a narrow implementation scope, coming from a paper system
Strategy: Community Project Mangers trains one user from each department (super users) in VPC. This training could be 1:1 or a group session in a conference room with a screen projecting VPC. Department Super Users then spend 1:1 or group time training their own departments.
Works Best With: Larger communities with multiple departments