About Users & Available Access Levels

To add new users:

  1. Go to Settings and click on Users
  2. In the Add User section, enter in the person's name and email address 
  3. Click Add.
  4. The newly added user will receive an email asking them to confirm their account. When they confirm their account, they'll also be able to create their password to access the website.


There are several access levels available: 

System Administrators

System administrators have access to all settings and functionality within ViewPoint Cloud, including financial access and user permissions. We suggest you limit users with this level of access.

Employee Users

General employees have access to create records. They are assigned to review applications based on their user group.  


By default, newly added users have this access level, but can be switched to be a System Administrator:

  1. Click on the Person icon next to the user's name.
  2. Select the star from the drop down menu that appears to switch them to a System Administrator.

You can also give users (and groups)access to specific Record Types.   There are four privilege levels:

No Access:

  • Cannot see records in this Record Type.
  • Records will not appear in reports.
  • Record pages in this Record Type cannot be accessed.


  • Can view records in that Record Type.
  • Records will appear in reports.


  • Can edit submitted forms.
  • Change the applicant or location of a record.
  • Change the Project associated with a record.
  • Add or remove inspection types (within an Inspection Step).
  • Assign and reassign steps in a Timeline.
  • Add or remove attachments in a record.


  • Add or remove steps in the Timeline
  • Add, remove, or change fees
  • Refund or void payments




To give Users and Groups access:

  1. Go to the Record Type.
  2. In the Employee Access section, click on Add a Group or User.
  3. Search for their name and select them from the drop down menu.
  4. By default, they will have "Can View" access.  To change that, use the drop down menu to select their access level.

To remove a User or Group from this section: Hover over their name and click on the Trashcan icon that appears.


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