What is a Record?

A Record is comprised of:

  • The application or form that's submitted for a permit, license, or code complaint.
  • A Workflow, which outlines the process that follow the application, such as fees, approvals, reviews, inspections, and the issuance of documents.  This is defined as the Timeline on the Record page.

On a Record page, you can view:

  • The application that was submitted.
  • Applicant and location information (if it's being collected at the start of the application).
  • The Timeline, which displays completed steps, steps that are in progress, and steps that haven't been reached yet.
  • Attachments added during the application or review process.
  • Comments made through the Conversation sections within each step.





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