Employee Users who are either Administrators or Record Type Administrators are able to void payments. This option is not available to public users/applicants.
Important: When a payment is voided, it is as if the original payment did not happen. For example, an applicant pays with a check and then the check needs to be cancelled, the payment should be voided so that it is removed from the record. Money is not refunded to the applicant when a payment is voided. For more information on refunding, please see How to Issue a Refund.
To void a payment:
- Click on the Payment step in the Record's Timeline.
- Scroll down to the Payments section and click on the three vertical dots on the right.
- Select Void on the drop down menu that appears.
- In the pop up that appears, click on the Void button to confirm.
Once a payment is voided, the Payment step will reactivate to allow the applicant to pay the amount (or to allow an employee to waive the payment, if applicable). The voided payment will also be removed from the Paid and Ledger Reports.